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Growth Pilot

AI growth team · India

Global and GCC · Crossover desk

Crossover desk

One defined point at which an account moves from the global and GCC desk to fulfilment, with every question, answer and rejected city carried across so nothing is asked twice.

Live

Accounts transferred

21

Since the desk opened

Median time in handover

3h 25m

Measured, not assumed

Questions asked twice

0

Full record travels with the account

Origination attributed

100%

Credited at crossover

Time in handover

Median minutes, last six months

AprMayJunJulAugSep

Crossover triggers

Whichever comes first

Stated requirement

The account names a micro-market, a desk count or a city with intent attached.

Timeline inside horizon

The stated move-in date falls inside the agreed handover horizon.

Centre visit request

The account asks to tour a centre, whichever of the three comes first.

Handover board

Each account, its trigger and the clock against it

AccountTriggerFromToQuestions carriedCities weighedClockState
Meridian Health SystemsStated requirementGlobal and GCC deskBengaluru leasing34Bengaluru, Hyderabad, Pune2h 05mComplete
Vellum AnalyticsCentre visit requestGlobal and GCC deskHyderabad leasing27Hyderabad, Chennai2h 55mComplete
Calder SemiconductorTimeline inside horizonGlobal and GCC deskHyderabad leasing41Hyderabad, Bengaluru, Chennai4h 40mIn handover
Foxglove SoftwareStated requirementGlobal and GCC deskPune leasing19Pune, Bengaluru5h 10mIn handover

What travels with the account

The complete record, not a summary

Question history

Every question asked and answer given, carried across in full.

Cities weighed

Each city considered and rejected, with the reason recorded at the time.

Attribution

Origination credited at crossover, so the handover is not resisted.

Clock

Time in handover measured on the same basis as inbound response time.

Handover quality

Measured on the same basis as inbound response

Record completeness100%

Every question, answer and rejected city present

Inside the four-hour target78%

Share of handovers completed within target

Attribution recorded at crossover100%

Ownership and credit set before transfer

India team acceptance first pass91%

Accepted without a request for more context