Voice layer · 15

Conversations, annotated

Every conversation with Aira is transcribed and scored, but the value is easiest to see one call at a time. This is a real enquiry, walked turn by turn, with the reasoning behind each response made explicit alongside it.

Inbound enquiry, voice

Annotated transcript — Aira qualifying a 30-seat requirement

ProspectInbound · portal enquiry · 21:14

We are about 30 people, looking at Koramangala or HSR. Just send me the price list.

AiraQualification · 2 variables captured

Sending it now. Two things will change the number, so let me ask before I do: is this a private office for all 30, or a mix of private and hot desks? And are you moving this quarter or next?

Why this works —Does not simply send the price list. Establishes the two variables that determine what the number actually is.

Why this works —Qualifies the move-in window first. Timing decides which inventory is even relevant, so it is asked before anything is quoted.

ProspectRequirement type and window captured

Private office. Ideally the first week of next month.

AiraLive inventory lookup · approved rate card

That narrows it usefully. At Koramangala there is a 32 seat suite on the fourth floor available from the 1st. At HSR a 28 seat frees up on the 15th. Koramangala works out at roughly ₹21,500 per desk on a twelve month term, HSR at ₹19,200. The gap is mostly the metro line and the parking ratio.

Why this works —Answers with named availability. Specific suites, specific release dates, specific rates, drawn from live inventory across the portfolio.

ProspectExpansion intent volunteered

What if we grow? We are hiring through the year.

AiraClose on held suite and named slot

Then Koramangala is the better of the two. There is a 14 seat suite on the same floor releasing in November, so you expand within the building rather than move again. That is usually why teams your size end up moving twice in two years. Shall I hold the 32 seat and put you in for a tour on Thursday at 11, or is Friday easier?

Why this works —Pre-empts the growth question. Expansion capacity in the same building, which is the real reason flex is being considered at all.

Why this works —Closes on a held suite and a named slot. A specific day and hour, with an alternative offered.

Aira sessions across the book

Volume and success rate, by role and channel

Agent	Role	Sessions	Success rate	Channel
Aira	Inbound enquiry, voice	2,410	68%	Voice
Aira	Inbound enquiry, WhatsApp	4,180	71%	WhatsApp
Aira	Renewal and expansion, voice	1,240	83%	Voice
Aira	Member support, WhatsApp	6,840	89%	WhatsApp
Aira	Broker desk, voice	960	74%	Voice

15,630 sessions in the window shown here, held to the same annotation standard as the call above.

What the transcript shows

Aira does not simply send the price list. It establishes the two variables that determine what the number actually is, qualifies the move-in window before quoting anything, answers with named availability drawn from live inventory, pre-empts the growth question with same-building expansion capacity, and closes on a held suite and a named slot rather than a vague follow-up.

Why this is shown one call at a time

A success rate is a useful summary and a bad argument. The way to judge whether a voice agent is any good is to read what it actually said, in order, and check whether each turn earns the next one. This is the same standard a sales manager would apply to a strong human call, applied here at a volume no manager could review by hand.